After almost a year of going back to the workforce, I realize that I'm not really good at handling stress. I get stressed out easily and I find myself being unable to focus whenever I'm stressed.
It showed when I was tasked to take over the department and had many new things to learn and do. I find myself losing hair and getting backaches that I normally do not have.
However, after this episode, I find myself learning new things and pushing myself further. I must say that I have mistaken my colleague's kindness. The only way to learn the ropes is to do everything all by myself and I have learnt quite a bit in a months time.
Like they say, what doesn't kill you, makes you stronger. I must say that I am stronger than I think I am.
Weirdly, it feels good to have so much work to do. At least, I feel good after completing what I'm tasked to do. I've decided to stay on and fight for it.
Saturday, January 22, 2011
Monday, January 17, 2011
Life Just Isn't Fair!
For those of you who don't know, I work in a catering company as a Sales Coordinator. A bloody listed company with no bloody system.
I draw a miserable salary, which has a damn pathetic commission system. I start work at 8.30am and my days supposedly end at 6.30pm, 5 days a week and alternate Saturday but I can claim off in lieu for the Saturday that I work.
My job is pretty simple actually. I handle customers' online or phone enquiries for home buffets, take orders and do follow up. I also handle complains. One very important thing though, is that we need to get written confirmation from the customer. There are actually times when the buffet arrive at the customer's door and they refuse to acknowledge and claim that they did not order it and we are the ones to bear! Though we only have to bear the costs, imagine having to pay hundreds of dollars for a buffet you did not order! There goes your hard earned commission.
Anyway, I used to be able to go home at 6.30pm on the dot until 1st January.
I was chosen to take over my colleague's workload, take over the Tingkat Dept. Tingkat is a daily catering service that my company provides to homes and boy, there are so many problems with the catering that I don't bloody know where to start.
Every single day, there are complaints from customers that they did not receive their food, received food that they stated that they do not want, received food with worms or cockroaches in it, received the wrong package or receiving spoilt food. blah..blah...blah..
And every start of the month, I received phone calls from customers saying that they did not received their refunds, they are billed wrongly, they have paid but invoices show otherwise or some other problems with their invoices. When I investigate, it is always either because there is a problem with the system, that the refund did not show or some stupid colleague of mine did not do the bloody refund.
I draw a miserable salary, which has a damn pathetic commission system. I start work at 8.30am and my days supposedly end at 6.30pm, 5 days a week and alternate Saturday but I can claim off in lieu for the Saturday that I work.
My job is pretty simple actually. I handle customers' online or phone enquiries for home buffets, take orders and do follow up. I also handle complains. One very important thing though, is that we need to get written confirmation from the customer. There are actually times when the buffet arrive at the customer's door and they refuse to acknowledge and claim that they did not order it and we are the ones to bear! Though we only have to bear the costs, imagine having to pay hundreds of dollars for a buffet you did not order! There goes your hard earned commission.
Anyway, I used to be able to go home at 6.30pm on the dot until 1st January.
I was chosen to take over my colleague's workload, take over the Tingkat Dept. Tingkat is a daily catering service that my company provides to homes and boy, there are so many problems with the catering that I don't bloody know where to start.
Every single day, there are complaints from customers that they did not receive their food, received food that they stated that they do not want, received food with worms or cockroaches in it, received the wrong package or receiving spoilt food. blah..blah...blah..
And every start of the month, I received phone calls from customers saying that they did not received their refunds, they are billed wrongly, they have paid but invoices show otherwise or some other problems with their invoices. When I investigate, it is always either because there is a problem with the system, that the refund did not show or some stupid colleague of mine did not do the bloody refund.
Friday, January 14, 2011
Busy, Busy, Busy!
As Chinese New Year approaches, my workload increases too.
Starting 1st January, I took over the tingkat department's job and had to be in charge of all kind of rubbish. It really is very very irritating.
When I took over, everything is in a mess. My colleague did not clear everything and I was handed a lot of crap. Adding to that is that now is the time where we cheong for our sales to get our commission and yet I am dragged down by this crap that is not supposed to be mine.
And worse of all, my boss is making us chase previous overdue payments! I have so bloody many things to do I can't even bloody keep track of my orders. Sighs.
My work suck. Full Stop.
I am thinking of throwing my letter after CNY. Anyone got admin or sales job to intro?
Starting 1st January, I took over the tingkat department's job and had to be in charge of all kind of rubbish. It really is very very irritating.
When I took over, everything is in a mess. My colleague did not clear everything and I was handed a lot of crap. Adding to that is that now is the time where we cheong for our sales to get our commission and yet I am dragged down by this crap that is not supposed to be mine.
And worse of all, my boss is making us chase previous overdue payments! I have so bloody many things to do I can't even bloody keep track of my orders. Sighs.
My work suck. Full Stop.
I am thinking of throwing my letter after CNY. Anyone got admin or sales job to intro?
Tuesday, January 4, 2011
She Ain't Walkin, She's Strutting.
Sometime last week, Larissa decided that she has had enough of the cold hard marble floor and she took her very first step.
Its kinda cute seeing her learn to walk.
Isn't it funny how fast she progresses? One moment I was wondering when is she gonna start walking and the next moment, she's started walking already!
Its kinda cute seeing her learn to walk.
Isn't it funny how fast she progresses? One moment I was wondering when is she gonna start walking and the next moment, she's started walking already!
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